Support
How can we help?
Start with the quick fixes below, or email us with the device and step where you became stuck. Do not send passwords, one-time codes, or private-preview links.
Effective July 31, 2026
Contact Meldry
Support messages are normally answered within two business days.
I did not receive my sign-in code
Check spam and promotions, confirm the email address, wait for the resend countdown, and request one new code. Use only the newest code. Meldry’s mobile email contains a one-time code; you do not need to open a browser link.
A Reel did not appear
Confirm that you sent a public activity Reel directly to @send.to.meldry. Processing can take a short time. Open the Inbox and pull down to refresh. Private, removed, restricted, or inaccessible media may create a card that needs manual review.
Open in Meldry opened a website
If Meldry is installed, update to the newest TestFlight or App Store version and tap Open in Meldry again. Instagram may first show its own confirmation. If the app is not installed, the secure website preview is the expected fallback.
Calendar or notifications are unavailable
Meldry requests these permissions only when you choose to enable them. Open iPhone Settings → Meldry to change a previous decision. Calendar information can also be shared using the portable calendar file when device access is unavailable.
Delete my account
Open Meldry → Settings → Privacy → Delete account and data. If you own the shared planner, the planner and its household data are deleted. Other members delete only their own account and membership.
Privacy or legal questions
Read the Privacy Policy and Terms of Use, or email support for an access, correction, or deletion request.